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We currently accept: Mastercard, Visa, Maestro and JCB.

Please provide proof that you are currently a student, educator or a representative of an academic institution. The proof should show your name, the name of the academic institution and a date that indicates that the proof is currently valid. For example, this could be a student ID card that shows the current academic year or an expiry date that is in the future. Please provide a copy of the invoice you received when you purchased RX, Melodyne or SpectraLayers.

If you work in a post-production environment or similar, offline activation is available for the macOS version of RipX DeepAudio only. To contact us for more information, please fill in the form below.

FAQ

Some customers have reported RipX crashes when MSI Afterburner and RivaTuner are running. If you have these installed, please try quitting them before running RipX to see if this resolves the issue.

Otherwise, please fill in the form below with the following information:

  1. Windows/macOS version
  2. Computer CPU speed & number of cores
  3. Installed RAM
  4. Hard drive space available
  5. RipX DeepRemix or DeepAudio, and version number
  6. The precise nature of the issue
  7. Exactly when the issue occurs and how to reproduce it
  8. The exact wording of any error messages shown

If you have a DAW running at the same time as RipX, it could be taking control of the playback device. Many DAWs have an option to not claim the playback device when running in the background. Alternatively, Windows users could choose a different ASIO device from the DAW such as ASIO4ALL. Otherwise, you could try using a different playback device in RipX from its preferences.

If you are attempting to play back through a Scarlett device from a Mac and have Focusrite Control installed, use it to check that your Scarlett device is correctly configured to output sound from RipX.

You may have seen videos or screenshots of older versions of RipX that show a quality slider for choosing between speed and quality when ripping. With the improvements we made to the quality of separation and ripping speed in more recent versions, it was found that the slider no longer made a useful difference and so it was removed. RipX now automatically uses the highest quality setting.

For instruments other than voice, bass and drums, it may sometimes be necessary to correct the assignment of notes within RipX. This can be done by listening to them, selecting them and then assigning them to another layer by clicking on the appropriate arrow button to the left of the layer name in the Layers Panel at the bottom-right of RipX. A new layer can be added to the Layers Panel by clicking ‘Add Layer’ from beneath the list of layers.

This is a very difficult thing to do and is beyond the current scope of RipX. However, where they have been recognized as different notes, it is possible to separate them by listening to their notes, selecting them and then assigning them to a different layer by clicking on the appropriate arrow button to the left of the layer name in the Layers Panel at the bottom-right of RipX. A new layer can be added to the Layers Panel by clicking ‘Add Layer’ from beneath the list of layers.

Each RipX license can be activated on up to two of your own computers (PC or Mac). It is not possible to move the license to further computers after that. If you find that you are unable to activate RipX on a new computer, please fill in the form below, including your activation code.

Please check that your computer meets all of the System Requirements.

If it does, please fill in the form below.

You need the DeepAudio module to use RipX with a DAW, which includes plugins for use with Pro Tools and DAWs that support VST3/ARA2. If your DAW doesn’t support ARA, it may still be possible to use RipX with it by setting it as its external sample editor. Otherwise, you can still use general audio import and export methods.

Unfortunately, RipX is not fully accessible through screen readers such as NVDA and VoiceOver. This is on our wish-list but we don’t currently have a date set.

DeepAudio gives the same quality of separation as DeepRemix and at the same speed. However, DeepAudio also provides powerful tools for cleaning up artifacts and audio in general, in addition to professional audio manipulation.

This can occur if the track’s levels are overloaded. You can fix this by reducing the levels slightly in an audio editor before opening with RipX.

Before opening the track with RipX, try using EQ or a high-pass filter with another audio editor to reduce bass frequencies that aren’t used by the vocals.

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